When you call, an automated voice will ask what you need. Bookings, inquiries, and transfers to staff are handled based on what you say. This page explains how to call and includes example phrases.
An automated voice answers in place of staff, asks what you need, then either helps you or transfers you to the right person.
You can also call outside opening hours or during busy times. Call when it suits you.
You do not need to press numbered buttons. Say what you need out loud, such as “I want to book” or “I have a question.”
If something is not heard clearly, you will be asked again. Repeat yourself and the call continues from there.
You do not need to say everything at once. Tell us one short request at a time. The phrases below are examples. You do not need to use the exact wording.
That one phrase is enough. After that, you will be asked follow-up questions one by one. Just answer in order. You do not need to say everything at once.
From placing the call to finishing, there are three steps.
Call the usual phone number. No special number is needed. When the call connects, an automated voice will begin. No app or account is required.
You will be asked what you need. First, say one short phrase, such as “I want to book” or “I have a question.” After that, you will be asked follow-up questions one at a time.
If it can be handled on the spot, you will get an answer. If you need a person, you will be asked first, then transferred.
There is no required wording. Say your request in one short phrase, like the examples below.
Tip 1 Do not say everything at once. Answer one thing at a time. Wait for the next question. Tip 2 If something is not heard, you will be asked again. Repeat yourself and the call continues.
A real call looks like this. Answer one question at a time.
That completes the request. If something is not heard, you will be asked again. Repeat yourself and the call continues.
Start with one short phrase such as “I want to book” or “I have a question.” Then answer each follow-up question.
If it is not heard clearly, you will be asked again. If you misspeak, just correct it on the spot.
Slow, clear speech is easier to recognize than rushing. A quiet place is best.
You may be asked for a booking number or membership number. Having it ready helps.