When you call, an automated voice will ask what you need. Bookings, changes, and cancellations are taken based on what you say. This page explains how to call and includes example phrases.
An automated voice answers the phone in place of staff and takes new bookings, changes, and cancellations.
You can also book by phone outside opening hours or during busy times. Call when it suits you.
You do not need to press numbered buttons. Say what you need out loud, such as “new booking” or “change my booking.”
If something is not heard clearly, you will be asked again. Repeat yourself and the call continues from there.
You do not need to say everything at once. Tell us one short request at a time. For your first words, choose from these.
That one phrase is enough. After that, you will be asked your name, date of birth, and preferred date and time, one by one. Just answer in order. You do not need to say everything at once.
From placing the call to completing your booking, there are three steps.
Call the usual phone number. No special number is needed. When the call connects, an automated voice will begin. No app or account is required.
You will be asked what you need. First, say one short phrase, such as “new appointment” or “change appointment.” After that, you will be asked your name and preferred time, one question at a time.
At the end, the details will be confirmed with you. If everything is correct, your booking is complete. The information is passed on to the facility’s staff.
You do not need special wording. Just say your request in one short phrase, like the examples below.
Tip 1 Do not say everything at once. Answer one thing at a time. Wait for each question so the details come through clearly. Tip 2 If something is not heard clearly, you will be asked again. Repeat yourself and the call continues from there.
A real call goes like this. Just answer each question, one at a time.
Your booking is complete. If something is not heard clearly, you will be asked again. Repeat yourself and the call continues from there.
Start with one short phrase such as “new appointment” or “change appointment.” Then answer each question one at a time.
If something does not come through, you will be asked again. If you misspeak, say it again on the spot.
Calm, slower speech is easier to understand than speaking quickly. A quiet place is best.
You may be asked for a booking number or membership number. Having it ready makes the call smoother.